Warranty Claim for Defective Bed Purchased in June 2023

I hope this message finds you well. I am writing to bring to your attention an issue with a bed I purchased from Bradlows Arbour Crossing in June 2023. Specifically, after just over a year of use, the bed has developed significant defects, with stitches breaking in two places, resulting in a hole large enough to fit a hand through.

When I initially purchased the bed, I was informed that it came with a two-year warranty. However, upon contacting Bradlows to address this issue, I was informed that someone would follow up with me. It has now been a week, and I have not received any communication or resolution regarding my warranty claim.

I am disappointed with the lack of response and concerned about the quality and durability of the product I purchased. I would appreciate it if someone could promptly assist me in resolving this matter. Please contact me at your earliest convenience via phone at [***] or email at [*** ]

Account type: Zoro Consumer: Mzwandile Wanda Customer no.: *** Sales person: ***3 Nomfundno Khumalo Telephone: ***