Want my money back!!!!!

Good day,<br> <br> I took out a lye bye last year February and I phoned in recently to cancel my lye bye as we bought a flat and no longer need a dining room suite. I was then told to visit the store with my ID number which I did and was told that they had no money to refund me and that they will phone me as soon as they have money available. This obviously never happened and I went to the store again and they still didn't have money. They told me that they will process through head office but that I need a bank statement as proof bank account and all the receipts that I received upon paying. Now this is just ********. <br> Why should I share my bank statement and to top it all, I had all my receipts in my car that was hijacked in December this year. The finance team at the Silverton branch are a bunch of emotionless idiots. No one had compassion or felt the need to assist me...I am after all a customer. I tried phoning head office as well for three days in a row and guess what.....NO ANSWER...<br> I need this matter to be resolved NOW.....