Very Poor service from bradlows

About 4 months back l made a report to Bradlows (Arcadia) about a broken bed base which is under warranty. After the report insepctors were they recommended a replacement. I was informed by a lady who deals with complaints that the bed base will be deleivered within 2 weeks. After 2 weeks had elapsed and with no delivery l contacted her and she informed me that the base was at the warehouse awaiting delivery. She told me that she will make a follow up and update me. l never heard from her. I foned again and she promised to look into the issue and get back to me but she never did. I then decided to seek audience with the store manager. He made a call to warehouse &amp