Very poor customer service.

In 2017 U bought couches for my mom in credit purchase from Bradlows Gerniston. After few months, they started peeling. I sent them an email, they only came to pick up the couches, after sending other more emails to them. They kept the couches fir close to two months. After a week of returning the couches, my mon noticed that two of the couches came back damaged. I once again contacted Beadlows and told them about the damages. They came to pick up the couches for the second time. After they did, I kept receiving texts from them that they are trying to call me but I am not answering my phone, if which I don't remember getting a missed call from them. When I called and spoke to a lady about the rext messages, she told me she cannot pick any details under my ID or cellphone number. She told me to wait for the call from Bradlows, after some time I got a call from them, the gentleman that called asked when can they come to collect the couches, I told him that the couches have been collected and u want to know when will they returned? He couldn't answer me, ye promised to call me back, I am still waiting for his call. I sent them an email, still waiting for response. Last week my mom decided to gi herself to the shop, they told her that they will call their workshop. After that, I received a call from the shop telling me that their workshop is checking the couches, they picked the couches over two months ago, but they are still checking. The lady told me that they said they are checking if it's factory fault or they we damaged them. How can we damage the couches a week after they had them. All this time ny account has never been in arrears I keep paying Bradlows for couches that we are not using. Bradlows us a scheme and they don't give a damn about customer service.