Very horrible and terrible customers from Bradlows and Restonic

My family purchased Jasmine Restonic Queen Bed on 18 September 2021 and paid cash same day. 1 day after delivery, the Bed got damaged and reported the matter next day. They delivered a damaged bed on 01 December 2021 which we immediately reported to Restonic and Wonderpark Bradlows Store. The store took forever to attend our matter instead we approached them for upgrade of another Bed as we realized that we not getting value for the money we paid and they asked us to pay more for upgrade which we did cash. Till today, we haven't received the goods we paid for and service they promised us, when we approached the new Manager. He laughed at us infront of his staff members as if we are the ones owing them. What a horrible customer service and bad management Bradlows have. We engaged our families and friends not to further buy from such stores who don't put customers first.