Very disappointed and rude Manager

The level of disappointment of the treatment and respect of the manager Joe is so appalling. I bought two Hisense products at Traderoute bradlows being TV and Fridge on the 9th of February. The Agent assisted gracefully ND made sure my application and communication was clear. The products were delivered in which a day or two later the fridge stopped working. I laid a complaint within the 7 days I was given communicated with Lerato who's the agent that helped with the query. To date the fridge was to fetched and my food has rotten. I called the store requesting to speak to the manager who is Joe, he told me how he never speaks to clients and that was done by the sales agent, I asked him to assist with this query as a manager and can I get feedback but to date still nothing. Friday of the 12th I asked the guy who was going to deliver my new fridge to take the one I had back to Bradlows as I cannot keep a fridge that wasn't working in my house. They took it back! Went into the store satur9 to cancel my fridge contract and the manager very rude and insensitive told me he couldn't assist me there and there and he was going to call me back Monday. I repeatedly told him I don't want to be debited for this fridge because I will have my lawyers involved and it won't be a easy process for him he reassured he will call me Monday the 15th which that didn't happen. I don't know how this guy was appointed for management but his service level is so poor is disgusting. His very rude and has got this ego around him like the world ows him something. He treats people like trash and this I'm saying because when I went to buy the fridge there was a complaint about him the same day which was not mine to entertain. I want my contract canceled with Bradlows for all appliances and will be taking my business else where. If I do get debited this month end I will be taking further steps to exposing this Joe guy and bradlows as a company. His very ****** and rude if I were the area manager I'd ha e a deeper look into this guy because bradlows Traderoute will loose customers because of that manager.