Very Bad service

<p>I bought a bed at bradlows/morkels in jeppe street Johannesburg january 2015. June 2016 I have noticed my bed's condition is not in a good state yet I am still paying it, 11 October 2016 I decided to go and report my bed, the base is broken and the springs of the mattrass are broken/loose inside. The first person whom I had reported this problem to told me they will have to take it and give me a new one and apparently he is not working there, He's name is Bennie if I remeber correctly. I then went to the store at jeepe to enquire about my complaint , from the Manager to the two sales ladies I didnt feel welcomed (The Manager told me she cannot help me because I dont have a reference number whilst the time i was filing my complaint they told me I will receive an sms with reference number but i never did and they didnt want me to have a copy of my complaint, week later I went again same Manager didnt even bother to look at the computer or books but told me there is nothing they can do I must wait for people at Restonic to call me I left disappointed to waste my time for nothing). Then 2 weeks later they came and delivered the base alone. I told the delivery guys im not going to take it because my mattrass aswell is not in a good condition. So they told me they will send someone who will inspect the bed. So on the 28th of October a guy named Reggie who is working for restonic called with a bad attitude asking what was wrong with my bed and then I explained. So he told me he will come and inspect the bed same week and he never came. He called again a week later asking the same question with attitude and told me he will come that week but never came. I then went to the store on monday 10 November 2016 at jeepe street to complain, a very helpful lady named Nozi helped.and did a follow-up on my complaint.So today he came (Reggie) and inspected my bed and told me the mattrass has stains so they cannot change it they can only change the base. My bed is still in a guarantee and I am still paying it yet I have to sleep in a bed that's not in a good condition. Being treated like that bad when you are still paying your account and you were a good customer in terms of payment doesnt feel good. What he is trying to tell me is that I have to buy a new "mattrass" /bed (where will I buy a mattrass alone) whilst im still busy paying this one.</p> <p> </p> <p>Please help, what do I do with this problem. Where will I buy a mattrass alone and how am I going to buy a bed whilst im still paying this one.</p> <p> </p> <p>Please note: Bradlows/Morkels is working with Restonic Company depending what kind of bed you bought, hence Reggie is working at Restonic.</p> <p> </p> <p>I felt and feel like I have been interrogated the time i went to the store at Jeppe, I still feel like they dont care for their customers.Please help and investigate this problem.</p> <p> </p> <p>Where will I buy a mattrass alone and how coz im still paying this one?</p>