VERY ANGRY CUSTOMER SO DISSAPOINTED

I have placed an order online Bradlows, paying through Pay just now dated 28th December 2024, I got confirmation of the order via email plus a receipt from Pay just now, and then a tracking no was sent to me via email to my surprise upon tracking the goods it see a country in Africa, not Cape Town or Durba , then on the 3rd of January my mom receives a call advising her that the goods were on route asking her of the location, the courier guy advised my mom that it's not his route he is taking it back to the warehouse, then again it was updated on the tracking site that it was undeliverable back to remote location sorting area which is in Sandton, today I decided to call Bradlows customer line to enquire about my order to speak to a lady by the name of Lungelo who kept me on hold while she was consulting the relevant department, she came back with an answer that the courier will call me back and advise me on the progress, REF *** Lungelo 09:23 (JDD***) then At 14:00 a guy calls me says he's from Aramex with my delivery ask me for the location again I tell him the area yet again he gives me another location and advises me that he is taking the parcel back again as this is not his route, what a bad service both parties are bad at customer service , they will never see my business again