very angry

I laybye a bedsuite in November last year. It was R9999 plus R750 for delivery. On the 16th of March i went to finish paying for it. When i went to make the payment, i told them that its my husband's birthday on the 19th of March so they must make sure that they deliver it before or on the 19th coz i want it to be a surprise. After 3hrs, they phoned me to tell me that the bedsuite i laybye is not there and has been discontinued. I am so angry right now. Why did they make me to laybye something that was not there and ruin my surprise. What makes me even more mad is that the store manager of Bradlows Arcadia didnot even bother to phone me or come out from his office to apologise. I mean what type of service is this. Now i have to wait and wait for my money. This is juss so not fair...