Vanished Bradlows Settlement

27 April, I received an sms to settle my account to avoid it being handed over.I enquired about my balance and I was told to pay R7420 at the nearest Bradlows store. 29 April 2024,I settled the Bradlows account at Bradlows Empangeni. 7days later I received an SMS saying I was handed over. I called DMC the new collector and explained what happened, they told me they nothing to do with that I must go to Bradlows. Bradlows kept promising to attend to my query as they had escalated to some department. After a month, I went to Bradlows Randburg Square, they said it has been transferred to DMC.I even received an email, from their customer care saying it has been transferred. DMC still says pay us R8100 before you get your paid up letter. Worse part, DMC has added that account on my credit profile. 2months later I am still stuck with a bad profile and a missing deposit. Can someone please help me.