Unsatisfying service

A review on unsatisfying service from a furniture store BRADLOWS , I just encountered a problem with a sumsang fridge we bought from bradlows it stopped working while still under guarantee, it wasn't cooling so I informed bradlows about this they orginised and fetch the fridge for Checking the problem they took the fridge for about 6 months and they came back to us with that it can't be repaired damaged on the door which is a touch screen so they said it faulty it will cost them more than the price of the fridge so they can't repair it. I continued quarrying about that telling them that it still under guarantee they can't just tell me they won't repair it they must replace it then, they then extended the warranty said they will come back to me still trying to resolve the matter with their head office they phoned me for the barcode/seriel number which is in the fridge cause they had already brought back the fridge after that they said we must give them time they busy with it they will phone us. They never phoned until I went to their store spoke to one lady whom opened a file and I asked why they ot informing us with what happening she said they just got back the file from head office and they were going to phone during that week. They told me that their technicians found that the fridge was faulty on the cables they were eaten by rats and they can't replace it.Am asking that how are they coming with a different story now while the fridge is with me cause when it was with them they said it the door faulty and also asked when did the Rat eat the cables because they had the fridge in their ware house for up to 6 months before they gave result that the door was faulty if now they say it was eaten by Rat it should be theirs by their ware house cause I don't have those in my house and that reason they giving am not taking it cause it not what they found at the first place I want them replacing my fridge STOP FOOLING WITH CUSTOMERS