Unresolved TV issue with Bradlows - Poor Service

I purchased a TV from Bradlows Rustenburg in November, which started malfunctioning within two months. I returned it to the store for repair/replacement, but the issue remains unresolved. Shockingly, the store claimed the damage was due to a fall, which is completely false. There are no scratches or evidence to support this claim. I've disputed this, but the store refuses to take responsibility.

The TV is still at the store, and I've been deducted for its cost from my salary for two months. I emailed the Customer Service Team, but never received a response or resolution.

As a paying customer, I expect better service and accountability. The fact that the TV is still under warranty and I pay for insurance makes this experience even more disappointing.

I hope Bradlows takes steps to improve their customer service and resolve issues promptly.