UNREALIABLE & WORST SERVICE

After numerous calls and visits to Bradlows in Silverton, my matter is still unresolved. I purchased a lounge suite from the Bradlows in Silverton on the 6 November, after recieving my deposit, they only delivered my suite a week later, due to me having to follow up with them numerous times. After having my lounge suite for only a day, i called them to inform them that my 1 chair was broken, and that it needed to be fixed. The service i recieved has terrible, the response from the staff was unprofessional and unassistive, nobody was able to attend to my request. I even went back to the branch to speak to their manager, all she did was make empty promises about my chair being fixed the following day, its the 4 December and nobody from Bradlows has even bothered to contact me or come out to have my lounge suite fixed. If this is the type of service and attitude recieved from your organisation! Then i want my money returned to me, so that i can purchase my lounge suite from a more reputable retailer, that will offer me the kind of service and quality that i have paid for.<br> <br> if this matter is not addressed asap, i will take the matter further