Unprofessional, dissatisfying, disappointing and you end up taking what they want to give you!!!!!!!!!!!!

BRADLOWS- I done an online lay-by I first paid R1350 and the next month i paid the balance of R4000 my lay-by was now paid in full it was always a mission to get anything from the supporting staff unless you asked and asked after emailing and calling customer service and receiving a case number i get an email from the consultant telling me she will follow-up as she was back from sick leave i then wait for a response with no response i decided to email back she then tells me she was in a meeting the whole day and the feedback she got from the warehouse is that there is no stock of my order!!!!!!!!!!!!!! i was now offered to take a restonic plush bed when its not even my brand and the Sealy firm bed i took had health benefits i sent her an email telling her that this is unacceptable and i outlined all the differences etc i requested the head management to give me a call she said the manager is working from home and she will ask her to send me an email, i want a call not email tho!!!!!!!!!!!!!!!!! i am forced to take the restonic bed due to circumstances which is not even my fault had they done their jobs and checked if their was stock before taking my money we would'nt have this problem. This is rather upsetting i await feedback from the management team once again!!!!!!!!!!!!!!!