Unprofessional business

I'm very disappointed with the bad service that I received from Bradlows online. I purchased a lounge suit on lay buy early this year and completed my payment on the 16th October 2024. On 18th October 2024 I received a confirmation msg from bradlows that they have received my order and they are working on it. I waited until the 24-10-24 then I decided to call them and check when can I expect the delivery. On the 25-10-24 I received an email from one of bradlows consultants telling me that the product that I had paid for was discontinued so I should choose something else or ask for a refund and I asked for the refund and the documents were submitted on 28-10-24.

I became very upset because they received my money and decided not to inform me that the product was discontinue therefore I should stop paying for it. Now they are telling to wait for up to 7 days to be refunded as if its a normal refund. I thought they were going to be remorseful of their action and process my refund urgently because it wasn't my intention to be refunded but it was their fault.

I am so sick and tired of phoning them everyday to check for the refund progress. I need my money urgently but they tend to be relaxed as if they didn't do anything wrong.

This was my last purchase, I will never ever buy anything from this store, they are too unprofessional.