Unhappy customers

We bought a smart tv at Bradlows 3 months down the line the tv screen went blank and they went to fix it in store, January 2024 the screen went blank again

We went to get it fixed in store it has been three months not contacted by the store and without a tv at home

We called Hisense instead of the store only to find out the store haven't reported the matter to Hisense and they guy said he will pick it up on the 13th of march 2024, guys we want our money back cause it's clear they're not taking us serious as their customers or atleast communicate with us