Unhappy customer

I brought a sansui double door fridge in 2022,after some few months it was no longer functioning,I reported the matter and the lady who was assisting me she said it cannot be exchanged but fixed only cz I was not happy with it I said they should come get it of which they refused.it took weeks for it to be fixed,I’ll go to the shop everyday,they will tel me they reported the matter I must just wait ,buy that time all my good wer spoiled ,then in 2024 December again my fridge won’t work again on the other side ,since it was December I could not go right away to them cz I knew they will tell me that currently those people have already closed ,do on January 2025 I went there ?the manager herself told me that I will have to pay for myself she will only do the bookings but I have to pay those people when they come to fix cz I nolonger have fridge guarantee..of which my fridge gave me a problem while it was still new ,now I don’t understand why do I have to pay .all is at carltonville mall Bradlows furniture shop.(Jessica Moyo with ID