GS
Getrude S

1 reviews | Active since Jan 2021

23 Jan 2021, 17:30

Unhappy and Harassed customer.

I opened an account with Bradlow, Andries Street, Pretoria which was approved on the 5th of January 2021. After receiving the laptop on the 5th I received a welcome call which I answered spoke with one of their agents. Since then I have been bombarded by calls from the 6th to date. In a day I receive more than 12 calls which later compelled me to block the number on my cellphone. They then started calling my workplace on a landline which eventually led to my employer making charging me as my calls were creating an inconvenience. Secondly, my reputation was also questioned since I am only 18 months there, as the authorities began to ask if I was in debt. I phoned Bradlows Andries and told them about the problem and the promised to rectify it. I also went to the store on the 18th of January 2021 to ask them to resolve the problem as it was jeopardising my job. the Lady phoned their head office which promised to help but nothing was done. This continued to the extent that my employer called a meeting and reprimanded me that I should not have involved the school in my issues and that they are now in doubt about my credibility since opening an account can not result in such kind of harassment unless if I have de*****ed Bradlows and changed my number. I was left with no option but to cancel the contract considering that my first instalment was due on the 27th of February 2021. I returned the gadget. Today I was chatting to the store assistant who told me that Bradlows intend to blacklist me for breaching the contract. They don't care about how their harassment nearly cost me my job to which I would not have been able to pay the instalment. Even today as I write this review they are still calling. I feel so harassed and intimidated to the extent that I don't know what to do. Apparently, I am told my number was saved as a bad debtor, but I only had gotten the gadget for 2 weeks and my instalment was not even due. They are clinging to my deposit of R1810,00. I cancelled because of their conduct. Noone from Bradlows even attempted to call the school and apologise or explain the ordeal. They only suggested that after I had gone to return their goods.

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