unfair service

i'm writing this with such disappointment and anger. the service i received from giyani branch in Limpopo is disgusting . a serious staff training is needed there from the manager to the bottom. funny thing is this is not the first time we encounter a problem with giyani bradlows. but we still buy there and things are still the same. i can guarantee you that this is the last time we spend our money there.

summary of what happened: i bought a bedroom suite and plasma stand a a coffee table, it was delivered on the 07/09/2017. we came back home on the month end of September to find the bedroom suite was not fitted properly and the plasma stand was not in good condition according to the delivery note that was left behind but they still left it behind. the coffee table was scratched. the first week of October i went to bradlows to complain about the matter then they came and fixed the bedroom suite took the plasma stand and coffee table. on the 6 of November we went to bradlows to find out what is going on and why are they taking long to bring back our coffee table and plasma stand only to find out we are being charged R507 for bradlows manufacturing defaults. so they said we had 7 days to report it , we could not report it because we were in Johannesburg the time of the delivery and they were told to deliver before we left for Johannesburg to avoid such things. 1. bradlows did not contact us to let us know that our product that were returned are ready , we had to drive there to find out, where is the customer service there? 2. how is it possible that we are charged for bradlows manufacturing default? 3. if this is the case i demand an immediate REFUND of my money 4. tell me what is the purpose of a manager if she cant help solve problems?