unathorized debit order

<p>I am not a happy customer at all. Morkels and Bradlows send me sms and called me early December 2016 regarding the early debit order and i told them they must debit my account the same day we agreed on,which is the last day of the month, they send me another sms after they called me and i called them and told them that i already spoken to several people in their department regarding debit order and even after that they went to my account and make debit on the 15th of December 2016. I sent them email on the 19th of December asking them why did you make a debit on my account on the 15th although i told you not to, no one responded on that email. I've spoken to Gugu who couldnt answer me as why they debited my account, only this morning Precious called me to say the time i called it was too late for the debit order not to go through and i told her she must do he homework properly before she calls me. in 2015 December they did the same.</p> <p> </p> <p>My concern is : what is happening on old people who do have accounts with them who dont have a cellphone? i think if a customer signed the contract the companies must stick to rules , they must not change debit order date as they wish,. they must respect client's rights.</p> <p> </p> <p> </p> <p> </p> <p> </p>