Unacceptable treatment

I bought a 3 piece Motani lounge suit on the 8th of September 2018 at Bradlows Maponya mall. On the 15th of November 2018; I reported to them that the 2 seater is broken. They called me on the 17th of November and we made arrangements that they would come collect it to be fixed on the 21st of November. I did not report to work on the said date. They called us in the morning to confirm if we're available at home. We told them yes but no one came to collect it. To date no one has contacted us. I would like them to come collect their 3 pcs suite and give me my money back.