Tuscany bedroom suite

I bought a Tuscany bedroom suite December 2013 it had factory faults when it was delivered, I complained to the store and they exchanged it for another one. The second one was only fine for a few months and it started being damaged it got chipped off on the edges and the pedestal doors fell off. I called again to lodge a complain they sent someone but they refused to take the whole suite they said they were only sent for the dressing table. I tried to lodge another complain but customer service told me to call the store as I will not be able to provide them with all necessary information they need. I called the store manager Jeff last week Thursday 19th of November 2015,he said I should call him the following day since the system was down. I called he then said he will log a call for me and then call me back for confirmation, he never called back. I called again on the 24th of November 2015 he said the system is still down and did not know when will it come up since he is not the IT specialist. I am not happy with how bradlows is handling this matter. Mapule