TREATED LIKE AN IDIOT

My parents bough a TV and a music sustem( oder number ********** ) at bradlows in Polokwane on the 11/10/2017. They were advised by the sales person Jackson Lekgothoane that they can go to the Depot to collect the goods as it would take longer to bedelivered and the cost implications as well. On the 13/10/2017 they arrived at the depot around 10:00 am to collect their purchases and were told to wait. My parents waited untill it was 12:00 pm and my mom went to find out what the hold up was since other people came after them and have left with their goods why are they still witing, they were told to still wait. around 2 -3 pm they were attended to and were given the goods and they went home. My parents are old, they then went to buy a DSTV explorer and requested someone to come and connect it. The person can and did his part and offered to connct the tv for my mother. Trying to connect it they found that the connection pluc inside the tv box did not connect with the tv, where the tv has 3 pins the plug had 2. My mom went back to the store and they took her from pillar to post not helping her telling her stories that dnt make sense untill they went to a separate stote to hi-fi corp to buy a plug. This means that the TV box has at some point been opened at the store , so it is not new anylonger since it is not in its original package. finaly the Tv can be connected , now the tv shos som elines and not the picture that its supposed to show. During a check my sister realised that the tv is broken. My mom went back to the store the million times and the Manager Florah Hlahla and assistant manager Matema Mamabolo have been promosing nonsense. There is a time that my mom went to the store and Florah Hlala was on leave, Matema told my mom that she needs to wait for the manager to come back before any decision can be made on her matter, what type of service is that. Now last week my mom told me that they said they will refund her last week monday, i just got a call again from my mom today, she went to the store again, they said that they will refund the money again in 3 - 5 working days. at this rate my mom deserves to be given the music system for free. It seems BRADLOWS sold my parents a tv that they knew was faulty it was opened at some poin but when my momwent to collect it they decided that since my parents are old they can be given a broken tv. They made show to ive her the wrong cable so they can later blame her that she broke the tv because thats one of the comments that wa said to my mom. customer care has beencalled by my mom and they told her that her case was closed but my mom is still struggling and nothing was done about the matter. My parents dont deserve this nonsence and something needs to be done.