The worst service I have ever received in my life by far

I was left with no choice but to cancel my order today after 2 attempts of the delivery of my Lounge Suite. The 1st attempt, the set was cut and the 2nd delivery attempt which was just yesterday the suite was faded. Bear in mind that this is a Grafton Everest Recliner Lounge Suite. Upon the 2nd delivery the supervisor from the warehouse calls me and tells me that I should be home at lunch time to receive my goods when this was not the arrangement made the day prior. I got called by my father's name who has past on years ago instead of my name. The phone than cuts after I asked to speak to a manager. To date I have not been communicated with regarding a definite delivery date of my "FREE" coffee table. The only update I received from the Store and not head office is they they do not have an update yet on when stock will be delivered. The service I received from Bradlows was beyond horrible. I am now left without a lounge suite or coffee table after I have already sold my older sets that I had in my home, Had I known that they would have not delivered on their promises I would have not been in this tough predicament. I honestly hope that others are not receiving service like this because if they are this needs to be taken up legally with the CGC. How can one provide a service and not deliver as promised? Customers beware and be very careful to trust such suppliers as their promise is "a 2 year guarantee with a 5 year warranty" if they can not deliver goods in immaculate condition and for the value of your money when you purchase it, how on earth will they be able to assist you when, God forbid something goes wrong with your goods! 2 weeks on going I have wasted so much of my time and money on airtime calling and begging for follow ups on my goods that I wanted to buy. Don't let these people fool you. It's now 15H00 and I am still waiting for a manager from head office to give me a call pending a service survey done today before 12H00. Appalling behavior to say the least. I have all the photos and proof if anyone does ever bother to give me a call. Should I be charged for this at the end of the month I will be taking this further. I will also go on further to charge for the time, pain and suffering this has cause myself and partner!