THE WORST SERVICE!!!

I am livid! I bought a laptop in July of this year for work purposes. Word that i’ve been unable to do for months now due to everyone in that store’s incompetence. From sales person to the manager. In the following month after my purchase, laptop was slow and eventually died on me giving some error on screen. I took it back in-store and they said they would have their technical department look into it. This has been the most frustrating part of the story. I always have to be calling in to check status of my query with no assistance from them all they say is we will get back to you, all the time for months! This is super unfair and has been draining as i have been unable to work. When i call sometimes the reception lady picks up and says i need to speak to the sales person handling my case who’s always on a call and never available to me a Ms Mina Singh and promises to call back on 2mins. The costs i’ve incurred having to drive to the store physically since they are useless telephonically in resolving this is a lot! Only then i’m told of process which they have all failed to explain to me from the get-go.

Even spoke to their manager who could NOT at any point acknowledge my frustration and apologize for all this inconvenience im facing. I am bo longer interested in what they have to say I WANT MY REFUND!!! i have been patient and understanding all this time but was mistook for a fool! RESOLVE MY ISSUE ASAP PLEASE!