the worst experience ever at bradlows

On 16/12/2015 we purchased a lounge suite from Bradlows Edendale mall. By Saturday still no delivery of the lounge suite. We phoned Siya to tell him we have got other things to do we cannot wait for them for 3 days. He promises delivery but cannot confirm time. We went to them we request a refund because we have things to do, we will buy when they are ready to deliver, we were told refund takes 7 working day. We spoke to their manager, he told me, we can be refunded only after 7 working days. He asked us when are we expecting to be back home, we said 6pm, he assures us that the lounge suite will be delivered at this time. We cut our plans short in order to be in the house at six, but no delivery. On Sunday we phoned them and they said, delivery guys do not work on Sunday. So we have no money, no lounge suite and we are bul**** by bradlows. Now tell me, why do you lie to customers and take their hard earned money when you can't deliver? Why is your refund for a cash purchase taking 7 working days? Are you afraid well take our money and buy from your competition which is better than you? Are you prioritizing accounts purchases over cash?