The worst customer service experience ever!!!

In 2012 my sister and I bought my mum a lounge suite from the Estcourt store as a surprise birthday gift (birthday in Feb). Transaction took place late in December 2011 or early January 2012. No couches were delivered when we were told they would be. We were never kept in the loop as customers and were only updated when we queried. A week after the couches were delivered we figured that 1 of them was broken. When we reported it we were referred to Innocent who is the stock manager. To date all we have had is empty promises and a still broken couch.<br> Fast forward 3 years my aunt purchased a bedroom suite &amp