TERRIFYINGLY ***********

On 25th July 2018 I was working in Benoni at my work place and at approx 16h00 we were ******. During the ******* my cell phone and laptop were ******. The laptop was on finance with Bradlows. Insurance was included in my financial agreement. On 26th July I reported my laptop ****** at Bradlows and on 27th July handed in the police report to Bradlows. On the 6th August I was asked to be at my work place as they wanted to see the CCTV footage, well that did not happen. Then I got a phone call asking me to explain the layout of my work place, ??????????????????????????? On 8th August I sent the CCTV footage of the ******* to Bradlows insurance company as they were to useless to come and see for themselves Around the 20th August, after numerous phone calls to Bradlows I was informed they wanted an affidavit, with a police stamp, taken to the store., Bradlows Benoni. To date I still have not had my laptop replaced. On 7th Sept I phoned asking where my laptop was, they told me to go into the store to get the replacement laptop, when I got into the store the manager said I could not get my laptop as the insurance money had not yet been paid to Bradlows and she had not yet taken the laptop out of stock, what on earth that has anything to do with it is anyones guess. I have made literally hundreds of phone calls to Bradlows over the past 2 months trying to get this sorted. They have a call centre that seems to know as much as ANT. A few questions 1. Why have the insurance in the first place 2. Why do they need an affidavit when I had already handed in the police report of the ******* 3. Why does the insurance company not paying Bradlows have anything to do with me 4. Why have a call centre when they are ***********, a 1 day old child knows more than these people You would have thought that they would be more sympathetic to those who have ******, instead you, the customer, are treated like the ********. I was also told to take a Dell or a Acer replacement as the store could not break a family package. The lady who was dealing with claim then told me that the manager was a **** and they could. WHAT IS THIS COMPANY, THEY TAKE YOUR MONEY FOR INSURANCE AND ARE VERY RELUCTANT TO HELP ONE. NEVER EVER AGAIN WILL I DEAL WITH BRADLOWS OR ANY COMPANY ASSOCIATED WITH THE JD GROUP