Terrible unacceptable service from Bradlows

On 19 June I ordered a queen size bed from Bradlows online specifically for purposes of family coming to visit from overseas as from 11 July. It stated that delivery time would be 3 to 10 working days which means the latest the bed should have been delivered should have been the 3rd July. On 3 July I called the call centre on *** and was told by the agent that she will log a complaint. She gave me a complaint number and said someone should come back to me within 24 hours. On 6 July I called the call centre again as no one came back to me - I held for about half an hour - the voice on the phone gave me an option to leave a message and said someone will phone me a.s.a.p. Needless to say NO ONE phoned me back! Thi morning, 10 July, I phoned the call centre AGAIN, holding for 35 minutes - I spoke to Jabu Nyali - what a ****y and unhelpful agent!! Se said all she can do is escalate. I wanted to speak to her manager, she said the manager is not at work, then I wanted to speak to a 2IC and she said they don't have a 2IC, then I asked her to put me through to the department handling the complaints which she said she can't do that as I wanted to speak to the manager of that department. Then I asked her (Jabu) if she could phone me back tomorrow and give me a status update as I phone from my cellphone and everytime I hold for longer than half an hour. She said that the complaints department would phone me - she refused to commit. I also asked her that the bed must be delivered on Sunday as tomorrow I have an open house - I hope she made a note of it!! I requested delivery for Sunday. So now I need to put my guests up in a hotel / guest house for Saturday night and hopefully not for Sunday night again. This I also told Jabu. But hell no - did she care - not at all!!