Terrible service Bradlows port shepstone Roxanne

I am very upset and disappointed in the service that we have recieved from Bradlows port shepstone by Roxanne, I sent my brother to purchase a sleepmaster quilt queen matress protector they said no stock, the sales person sold him a grey which whilst he was in the store paid for it and he called me I said if its not white quilt like advertised please refund then the cashier finds the one he wants she refuses to exchanged it she requires a bank statement what for as the purchase is made in store not even 5 mins I said to him walk out with the slip and leave d matress protector with them I will inform hello Peter of the terrible service experienced knowing we need it for a christ gift tomorrow. Roxanne you have no customer and product knowledge you shouldn't even be there. Good luck to the other exchange customers demanding bank statements thats private source. Our proof of purchase is not important anymore to this business.