Terrible service

I am very disappointed and disgusted by Bradlows furniture shop in west Street, their service is terrible and they are unreliable. I bought a few items on the 9th of May 2019 valued at the amount of R36 299.75 including a glass table, washing machine and a stove. When I was buying the glass table a consultant said they had it in their warehouse, only to find out they didn't. I had left already and left my mother to deal with everything, they took an advantage and gave my mother a table that was on a display that had a missing rubber and the stove was faulty, at first we started by noticing that everytime we turn on the stove, there's a crack that continuously cracks and within a space of two months I went back to complain and I was promised that it gonna be sorted out, they will send someone to assist me but I waited and waited no one came through, I than decided to call them and they said, due to covid 19 they can't send someone to assist, i need to wait till level one and I understood very well but after level one still no one called or came and again I went back only to find out that there was nothing on the system, had to start over and send another complaint, I was so disappointed but they convinced me that I mustn't worry they will sort out everything. after the complaint was logged no one attended to my matter, I had to call the store again and again, only to be told the brand Hisense does not cover the plates. Had I not called, no one would have told me this and this is a sign of incompetence on their part. I'm very disappointed at Bradlows and I would like for them to know that, they have lost a valuable customer and please advice on how to deal with the matter further and how I can either receive a working, functional new stove or a refund. The guarantee of the item is ending May 2021, this may be the reason for the delay on their part.