Terrible Service!

I purchased a 10 piece dining room suite from Bradlows in nov/Dec 2017 from trade route mall in lenasia for R20000. When I accepted delivery I noticed the chairs were very badly stitched and the legs on 4 chairs were loose. They arranged to collect those damaged chairs about 2 weeks later and took another 4 weeks to return them. When they arrived, there were only 3 chairs and the colour was completely different from the 4 I had kept. So they immediately took them plus the other 4 back because I refused to sign for the delivery and said they would return with 8 matching chairs. 2 months past and they returned with 8 chairs with even worse stitching than the original ones. I refused to take them so they took them back again. I was contacted by Godwin the manager of bradlows at trade route mall and he apologized profusely and said that they had made changes to their supplier to cut cost but have gone back to the original supplier but the chairs were no longer in stock and that they would arrive by the beginning of July 2018. So they were willing to loan me 8 chairs so my dining room wouldn't look bare. That was 5 months ago and I am still waiting. In the mean time, I have 8 chairs we don't use to prevent further damage and they now say it's too late to process a refund. Absolutely disappointed with their service. Won't consider buying anything from them again!!!