Terrible service

<p>Towards the end of Ju;ly 2016 I bought a fridge at bradlows pinetown branch. The fridge was delivered at my place on the 8th of August 2016 in the presence of my wife, on my arrival in the afternoon I saw the fridge and I noticed that the fridge had visible dents and makes it look old. The next morning I contacted the store and I inform them about this, the sales person who assisted me requested that I send her the photos of which i did, she then escillated the matter to the store manager.</p> <p> </p> <p>I had a constant conversation with the store manager and he proposed to compensate me with the mico-oven to which I agreed. He promised to give me a defy micro-oven and i agreed to this date I have not received it. 7months has passed and no word from him telling me what is the matter. on several occassion I have contacted him and each time he is telling me he had ordered it and awaiting delivery and he will inform for the pick up. today the 9th of Feb 2017. I contacted him again and he informed me that he does not have the defy micro-oven and opt to give me a sansui. Firstly i am very particular with brands, I knew that defy is also one of the old and quality brands and I am not interested in the sansui because of the bad experience i have with this brand. Now the store if they do not have the defy they must give me a samsung brand as I aslo bought the samsung brand. I will no longer settle for any other brands as I have experinced a very bad service from the store and have wasted my hard earned cash buying airtime to call the manager.</p> <p> </p> <p>Thank you</p>