Terrible products and customer services by Bradlows

We had purchased a lounge set from Brad lows over a year back within 6 months we had sent the lounge set back as it was broken , the lounge set laid with your company for +- 6 months at a time and was returned 3 times .

When we approached the Sales Rep Mervin , he stated that we can do as we wish and escalate because it was out of warranty . I feel this very unprofessional and not how you should treat a customer .

The sales Rep failed to understand that Due to Covid 19 Mr Govender could not keep going to the Plaza Store due to him having underlining conditions .

I am again reaching out for some assistance as the lounge set is broken .

My dad has reached out to Mervin who was the sales rep who was very rude and was not helpful at all , all he said was we can take this up and do as we wish as it was out of warranty .

I have since contacted the call centre on *** and Spoke to Deni Adams @ 13:00 today the 21 Dec 2020 , I have given her the rundown of the situation and the details that was required so that she can pull up the details. Rene had placed me on hold thereafter and she did not get back to me , She had placed me on hold for more than 5 minutes and never returned . Call duration was 19 minutes and they had failed to give me a complaints number .

The rating the business has shown how poorly the store is being managed .