Terrible experience at Bradlows

Terrible experience Bradlows (east london) Purchased a bed from them 3 weeks ago, dark blue base as you’ll see in the pics, the first bed was delivered with tears on the base. We then informed the sales lady she agreed there was an issue and promised the bed would be exchanged. A week later we received our new bed, light blue base, with tears in it again. At this point we spoke to the sales lady and we decided that we would not like to wait another week to possibly receive a 3rd damaged base and asked for our money back which we received.

The issue now is, the delivery fee we payed to (An independent 3rd party organised by them) my feeling was that because the bed came from the store both times with faults that I was not willing to lose the money for the delivery costs, if they had ensured the product was fine before leaving the store the first time we would never have had to receive a second bed.

I then called the store to let them know how I felt and was escalated to the so called area manager, who proceeded to (rudely) cover up for all the reasons why it could be there fault. Even proceeding to call me a second time to tell me that she had just checked the beds herself, I am a **** and she will be contacting their lawyers as there was nothing wrong with either of the beds we had received. This was after the salesperson agreed that the bases were torn and it needed to be changed.

Long story short be careful when buying anything from Bradlows, you’ll end up without any products and out of pocket for the delivery fee.