Terrible customer service (Zarina @ Bradlows)

I bought a lounge suite from Bradlows Chatsworth and one of the recliners is not working properly. We called in on the 18/04/2023 to report this and since then we are being given the run around. Reference number is MO-CALG-***. The manager Jerrard assured me that he will give me answers on Friday 12/5/2023 which he did not. i called in today to query and i spoke to a very rude lady by the name of Zarina. Zarina has no clue about how to interact with customers. She was completely rude on the phone, did not want to give me her name and passed the phone over to her colleague and told him to take the call. And in the background she says i am not giving this customer my name. Jerrard is a newly appointed manager, however, she should know the responsibilities of the position before being given the job. The customer must not be the one to suffer. The after service at this store is terrible and to top it off, you deal with people like Zarina who does not have any clue about how to treat customers. And in this industry the customer should always be your first priority. Without customers Bradlows wont sell anything, and without selling anything Zarina wont have a job!!! Zarina needs to go for training on how to interact with people, especially customers. Her attitude is terrible. I will never purchase anything from that store again.