Still Waiting For a Solution

I have a complaint about the kitchen unit that was installed at our house, we first took the matter to the manager who seems not to be able to sort it out then we forwarded an email to Bradlows complaints on the 1st of Dec 2017, we are going towards the end of February and there is still no solution from Bradlows complaints. the email is as follows below:

Good Day

I hope you well.

We bought a built kitchen unit from bradlows in Palm Springs, the vaal triangle via account. We love it, it's great.

My main issue is Patrick the 'interior designer' who was helping us design our kitchen unit, our house is an open plan. So between the dinning room and kitchen we wanted a stand for the fridge an grocery cuboard the would devide the to. It got added to the plan. Next thing when the installers came to install we were told by them they didn't include the back that has to cover the back part of the fridge and grocery cuboard.

When we called Patrick to let him know since he was the designer and professional he simply stated we didn't advise him that it was supposed to be added. We never even thought of asking him about it cos he is a professional and when you design for an open pla, there isn't any wall so obviously a back part should be included. We complained about this to the manager of bradlows Palm Springs who than spoke to Neal Patricks manager. He rep**** by saying he did ask Patrick when odering the material who informed him that we didn't want the back part. I actually don't understand who is lying between the two, Patrick to his manager or Neal for Patrick.

Whats even worse when we designed the fridge and grocery part we did it at bradlows with the manager sitting next to us and we never even spoke up the back part cos like I said we never even thought it would be an issue.

To make matters worse Patrick and Neal offered to include a free side table whilst we were making the final design which wasn't also included and we were simply advised they forgot about it.

It's been almost two weeks since they have installed the kitchen unit and promised us to fix their mistakes and nothing has been done.

We are currently unhappy clients and the last thing we want to do is cancel our order.

Can you please assist in this regard.

Yours Truly Angry customer