still no response

from my previous report ,i have not heard any feedback regarding the damage lounge suits ,they came to take pictures of the lounge on the 26th of January 2016, and ever since nothing is happening no feedback, nothing and am losing patience because am the one seeing the damage suits everyday and i paid for it in full, if i was paying an installment ,i was gonna stop until the matter was sorted but i don't have that choice because morkels already have my money in full and they care less of my complaints.am sick of these should they just give me my money back so that i can buy a lounge on a reliable retail shop, because they are failing with flying colors.someone from morkels better do their job am tired of waiting for them to come fetch their lounge and give me my money back am really ****ed now.what is so hard they have the prove,all they need to do is sort it out it is not rocket science.