1 reviews | Active since Jun 2016

10 Jun 2016, 12:35

statement after paying the settlement bill

<p>I paid my settlement bill for my Morkels account on 28April and still i received a statement to pay. I sent them an email enquiring why i had received a statement when i had closed the account and got no reply. Then i received a message stating they had handed my account to ADRS. I still want to know why i received a statement when i paid the settlement amount. Before i paid it i asked the cashier what amount i had to pay to close the account and she advised what was on the statement. Then why did i receive a statement and why are they threatening to send my account to ADRS when i closed the account and why are they ignoring my emails</p> <p>Acc number ********** ********** 24959</p> <p> </p>

0
Replies (2)
's update10 Jun 2016, 13:10
Reviewer Update

Its poor service not 5stars

Morkels and Bradlows
Morkels and Bradlows's reply10 Jun 2016, 13:34
Official

Good day Tina


Thank you for bringing the matter to our attention.


We have escalated the matter for further investigation and will revert with feedback soonest.


Your reference number is ********** 837.


Thanks and kind regards,

Customer Resolution Center