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1 reviews | Active since Jun 2016

10 Jun 2016, 13:13

statement after closing the account

<p> </p> <p>I paid my settlement bill for my Morkels account on 28April and still i received a statement to pay. I sent them an email enquiring why i had received a statement when i had closed the account and got no reply. Then i received a message stating they had handed my account to ADRS. I still want to know why i received a statement when i paid the settlement amount. Before i paid it i asked the cashier what amount i had to pay to close the account and she advised what was on the statement. Then why did i receive a statement and why are they threatening to send my account to ADRS when i closed the account and why are they ignoring my emails</p> <p> </p> <p>Acc number ********** ********** 24959</p> <p> </p> <p> </p> <p> </p>

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Replies (17)
Morkels and Bradlows
Morkels and Bradlows's reply10 Jun 2016, 14:12
Official

Good day

Thank you for bringing the matter to our attention.


We have escalated the matter for further investigation and will revert with feedback soonest.


Your reference number is ********** 837.


Thanks and kind regards,

Customer Resolution Center

's update10 Jun 2016, 16:19
Reviewer Update

I have been waiting for more than 2weeks for you to respond. Your automated email always says you will revert to me within 72hours but its more than two weeks already and i have not heard a response. Please advise when you are going to respond

Morkels and Bradlows
Morkels and Bradlows's reply11 Jun 2016, 07:13
Official

Good day Tina


Thank you for bringing the matter to our attention.


We apologise for the obvious disappointment and inconvenience caused. This matter is receiving our urgent attention and we will revert with feedback soonest.


Your reference number is ********** 837.

Thanks and kind regards,

Customer Resolution Center

's update11 Jun 2016, 16:29
Reviewer Update

Noone has contacted me yet. Please advise when you are going to resolve the issue.

's update13 Jun 2016, 09:13
Reviewer Update

Why have i received amother text msg advising me to pay when i paid the settlement amy?

Morkels and Bradlows
Morkels and Bradlows's reply13 Jun 2016, 13:14
Official

Good day Tina


Thank you for bringing the matter to our attention.


We apologise for the obvious disappointment and inconvenience caused. This matter is receiving our urgent attention and we will revert with feedback soonest.


Your reference number is ********** 837.

Thanks and kind regards,

Customer Resolution Center

's update13 Jun 2016, 13:35
Reviewer Update

Thats the same response i got a few days ago. And nothing has been done yet. You keep sending ths same response

's update13 Jun 2016, 14:19
Reviewer Update

Is it an automated response?

Morkels and Bradlows
Morkels and Bradlows's reply13 Jun 2016, 14:22
Official

Good day Tina

This complaint was escalated and our head-office is dealing with your complaint.As it was escalated as urgent,this messages is not automated.

This complaint is marked as urgent on our side.

Kind Regards

's update13 Jun 2016, 15:27
Reviewer Update

Thanks for the non automated response. Please advise why i am getting messages that the account will be handed over if i do not pay. Is it not your headoffice that also sends such messages?

's update13 Jun 2016, 15:48
Reviewer Update

Thanks for the non automated response. Please advise why i am getting messages that the account will be handed over if i do not pay. Is it not your headoffice that also sends such messages?

Morkels and Bradlows
Morkels and Bradlows's reply14 Jun 2016, 08:53
Official

Good day

Please note that we are aware of your complaint and it is receiving our urgent attention. Once we have feedback, you will be advised accordingly.

Thanks and kind regards,

Customer Resolution Center

's update29 Jun 2016, 08:15
Reviewer Update

I have yet received another statement after receiving calls from your call centre saying the account is paid up and also after receiving an email from your Customer Team (Thandi Mlangu) who confirmed that the account is paid up as well. So please advise why i am still getting statements from you? This is frustrating and very dissappointing as well.

Morkels and Bradlows
Morkels and Bradlows's reply29 Jun 2016, 10:06
Official

Good day Tina


Thank you for bringing the matter to our attention.


We have escalated the matter for further investigation and will revert with feedback soonest.


Your new reference number is ********** 461.


Thanks and kind regards,

Customer Resolution Center

's update29 Jun 2016, 12:58
Reviewer Update

I keep getting new references for the same issue

Are you sure its being sorted out? Are you reading my complaint or you are simply copying and pasting responses? If you read the messages you will see that i have another reference and that i received the same response 2weeks ago. It took 2weeks for someone to email me and call me to tell me the account is paid up yet i have received another statement again. Will someone respond to my complaint and DO NOT send me automated responses or another response that i have received before. Its an insult.

Morkels and Bradlows
Morkels and Bradlows's reply29 Jun 2016, 14:12
Official

Good day Tina

Please note that we are aware of your complaint with reference ********** 461. We apologise for the obvious disappointment and inconvenience caused. This matter is receiving our urgent attention and we will revert with feedback soonest.

Thanks and kind regards,

Customer Resolution Center

's update29 Jun 2016, 15:02
Reviewer Update

I received that same response before. Please could someone read my complaint first before responding