Sofa - Less Twice in two months

<p style="color: #555555;">Our lounge suite was sent in on the 6th of June, after many phone calls and enquiries no one could tell us as to the status of our repairs. After 3 weeks it was returned but in a worse condition. Going in for new webbing it returned with tear marks on the leather and a sofa cushion that began to sink barely a few days after it's return. We contacted the customer service and was told they would rectify the matter. The collected the lounge on the 5th of July and promised to remain in contact.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">We have called at least twice a week, an receive the same response,that they are unable to give us information as it is still in repairs. I've escalated the matter twice and have received no help whatsoever and blamed is passed from customer service to warehouse to store. </p> <p style="color: #555555;"> </p> <p style="color: #555555;">It is utterly ridiculous and despicable that for three weeks thus far my family has been forced to sit on a cold floor. Simple and concise honesty and a pro active manner would be appreciated instead of having to literally fight for goods we have purchased.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">Reference number - MO-GE- ********** 6-37</p>