So much for “ Value has a new name ”

<p> </p> <p>Comlplain Lodge with Bears....</p> <p> </p> <p>I would like to lodge a complaint about the poor services received from my poor sales representative (Thabiso Mpahlele ********** )</p> <p> </p> <p>In November 2016, I have met with Thabiso to discuss my dissatisfaction about the lounge suit purchase on the 18 December 2014 ( proof of payment attached). Thabiso confirm that he will send someone to assess the damage.</p> <p>I have made a follow-up call to him two weeks later, he than confirmed he will make sure someone from the factory give me a call by end of business. As per his last promise two weeks prior to my call nothing happened.</p> <p> </p> <p>Instead he requested photos from me, which I have provided to him via what’s up. We than started to liaise via what’s up, in December I’ve decided to go and see him at the store. He made another empty promise after calling one of his contacts ( bra Solly ********** ) who will assist me with the couch one of their (Bradlows Festival mall) contractors . Nothing has happen ever since, I spoke to Bra Solly once in December and he disappeared.</p> <p> </p> <p>We have been chatting on an off regarding this ever since, my last message to him was Last week Friday (17 February 2017), informing him that I will lodge a complaint if there is no positive feedback from him or the factory.</p> <p> </p> <p>Interesting I’ve lodge this with the complaints department on ***, and spoke to the Complaints Manager “Patrick” who assisted my and confirmed that since the warranty has perished the Brunch are responsible for the fix and the store manager is and was aware of the case. Great news…… but everyone is quite and Patrick is does not even have the courtesy to return my calls. ….</p> <p> </p> <p>I am sick to my stomach…</p>