sies! catch a wake up

Hi guys

last week sometime my husband had a problem with a subwoofer that was purchased at bradlows Phoenix Plaza, which is currently still under guarantee. so we called in and was asked to bring the speaker that was giving us trouble, so that's exactly what he has done, the next day he received a call from the store stating he had to bring the whole sound system back they require it, okay fine we took it back, after one week we received feedback that they gave us new subwoofers and we had to come and collect it. OMG excited has my husband was he went vey next day to fetch the system along with my brother, when they got home the both of them connected the system only to realize that they have given us the same broken subwoofer back, when went back to the store the lady consultant told he that they haven't checked it after it came from the repair center. my husband was extremely upset, we paid monies for it, it didn't come for free, he then advised the consultant that they now have to provide transport to fetch the speaker from home, they agreed, and 5 days later its still at home awaiting pickup, I then contacted the store and the female consultant was not in, I then asked to speak to the store manager, OMG was I horrified no customer s****s nor empathy! (some training will be nice along with some of your staff) I explained to him what went wrong and he was like the consultant is not here and I don't know what you are talking about call back when she is at work, lol I was going to dream when she was at work! I understand that you are the manger and you have a full plate but the least you could do was asked me to hold on and find out what was going on.... horrible service no wonder the store is to dead when ever I went there most of the consultants are sitting there and starring into space, costumers are not going to fall from the sky, or if they do yourl are very lucky clients still want to do business with yourl...