Sick and tiered for poor service of Morkels.

Hello Peter I am very disappointed will the service of Morkels as in Morkels, I reported that I have a problem with the bed that I bought from them last year for R10000.They sent a lady by the name of Shamilla to investigate and she said that there was nothing wrong with the bed. I went back to the shop and told them that I am not satisfied with Shamilla's results as the manager of the shop also confirmed that she can not sleep on that bed also.Weekbefore last they sent a guy buy the name of Warren to test the same bed and he found that the bed is faulty and said he will send the report to the head office.Now it's been 2weeks nothing happened I asked the manager for the ref no number is 201459 and she found out that Warren don't send the report to the head office so it means that he didn't do his job.So now I am sick and tiered with everything that has got to do with Sealy and Morkels can you help me to get my money back because I don't trust them anymore .