Shoddy treatment by Bradlows

Shoddy treatment by Bradlows

Customer no *** Order no ***

I purchased 2 identical Carmen 2 1\2 seater couches on 4 November 2023 and paid for in cash. Delivery was promised for 7 November but only arrived on 9 November. By the morning of the 12th, one plastic leg broke. I reported it immediately to Nosisa Sokupa (salesperson and store manager). For the next week promises were made for someone to come over and fix the leg. In all that time it was me having to call her, most of which she was on tea break or too busy with customers to take my call. Others who answered my call promised that she would return my call, which she never did. The following Monday, 20/11 she did call, offering me the opportunity of a total refund, which I accepted. The couches were picked up on 22/11. For the next week there was no correspondence from Bradlows, except from me having to call and check n progress. On 30/11, I got a refund for one couch. I spoke to Nosisa on 01/12 and told her that I received only half the refund. She told me that I would receive the remainder on the 05/12. Very confusing. I spoke to Nosisa again on 07/12, she told me that she would contact head office and get back to me immediately, which she never did. I called her again 2 hours later and she told me that she was waiting for a response to her email. The store apparently does not have a contact no for head office, except for their customer service line, which is next to impossible to get through. She also told me that one return was declined. I am fed up with Bradlows shoddy treatment towards me. It's been a very difficult time waiting to get this settled as my husband who is 80 years old and quite unwell has to be sitting on camp chairs in our lounge. I want Bradlows to return my money before the end of today 08/12. It truly is a frustrating wait