Shockingly poor customer service

The customer service was shockingly poor. Staff showed no urgency, communication was slow and unhelpful, and there was no effort to resolve the issue. Yesterday, I visited the store to collect the TV that was replaced. To my shock, when I got home, I discovered that someone had placed a 40" TV inside a 45" TV box. This is not only careless but misleading.

When was in the store, I spoke to the manager, whom informed me that they could only give me an answer by Monday regarding when they might receive a new TV. I requested a refund, only to be told it would take 7 working days. Instead, the manager instructed a sales assistant to find another TV of the same size and price as a replacement.

Not surprisingly, they couldn’t find one. What’s even more disappointing is that, after all the inconvenience I experienced, no one offered the simple gesture of providing a slightly more expensive but correct-sized TV as compensation for the trouble I had endured.

I have never experienced this level of poor service and lack of customer service from a brand and store I once respected. I expect better from Bradlows.