SHOCKING SERVICES FROM STORE, WAREHOUSE AND CUSTOMER SERVICES WHOM ARE THERE TO HANDEL COMPLAINTS

I had gone into the store to purchase bedroom set see invoice attached and payment made.

Delivery of the unit was made three days later from the warehouse in durban. On inspection of the unit we found it to be damaged. We called into the store to complain as the driver refused to take unit back. The store said they would inform the warehouse for an exchange.

We allowed them the opportunity to rectify this however, it took them almost three weeks for exchange. I had to call into customer service to complain and had a lady assist me she advised that the exchange process would be alot faster then the refund. So once again we allowed this time. Horrified on the 2nd attempt the unit was more badly damaged then the first one.

I requested a refund but was informed that my dad had made and arrangement for a 3rd exchange I confirmed with my dad. Who stated that they promised to make the 3rd exchange at 9am 7/7/2022. The entire day my dad once again removed other home items to accommodate for the exchange. All my other home items on the outside of the house. For hours the driver was called yet no response. Only after I called into customer services then driver called at 4h30 pm stating that he is on his way. I have refused Delivery of this and now have requested a full refund of my monies.

Its shocking Bradlows is a huge entity and from customer services down to the stores my experience was noting short then awful. Staff give vague responses often refusing to connect you to people in seniority insisting all they can do is keep logging complaints but do nothing about it. Calls not returned timeously. I am forced to make room to store ur defective products and there is no room.for my own items.

They keep stating they going to come to do the exchange give us a date and a time. We then remove all items from area to make room for the assembly and they fail to pitch up.for the day. The staff appear unaware of the the way systems are run. We in the digital age yet im informed to take copies of ID and bank statement into store. Customers services cannot even provide a valid email contact. They won't even connect you to people in higher management expect to say the all busy in a meeting. Leave message fail.to respond.

I have emailed the store manager and she as yet to accept confirmation of my email.

The last contact with customer services they provided me with your contact information.