Shocking service from Wagieda Ebrahiem , so called store manager!!

<p>We made a cash purchase for a bed of R5000 in July2015. Ten months down the line were having problems with the bed losing its stability and seemed like the mattress just caved in. My husband went into the stort consulted with a lady called Tammy and requested that they attend to the matter. Another week passed and we had not heard anything from the store. We decided not to call but to actually go into the store bearing in mind we live out in Lansdowne , taking our time and fuel expenses in consideration to follow up on the progress of our complaint. A lady called Michelle who was kind enough to assist logged our complaint as the previous sales lady had not done so hence, the matter was ignored. A day before our warranty expired this was complaint was logged by Michelle , otherwise we would have been in a worst situation. Pure negligence on Tammys` part. The guys came out they then decided that the bed needed to be changed as the pillow top of this bed collapsed. Two weeks later were experiencing the same with the new bed agian we contacted Michelle seeing that she seems to be the only person thats client centric. Again someone came out and excghanged the bed. On the eve that the second bed was exchanged we were in awe to find that the matter was way lower that the bed we had purchased and the bed was to hard even for us to fall asleep that evening. Again we rocked up at the store and demanded that we be refunded , we were fair in granting your company the opportunity to redeem themselves and this was what they came up with. Tammy called me confirming that she is speaking to the rep and I wanted to know what the reps` got to do with my refund, I instructed her to give my details to her manager and requested a call from her. By 13h00 the next day I had not received any calls when I asked Tammy why my requests were being ignored she claimed she had conveyed the message. On speaking to Wagieda she claimed that Tammy had not give her message by now I was livid! The lies! the fact that your staff thinks that acting ********* to their clients is ok and how dare you brush everyone with the same brush thinking that we would be ok with any soppy story!!! We paid a **** load of money and expect to get value for it! I want no affiliation with your store and demand to have our funds refunded! Wagieda, a pathetic piece of work promised to call me back and im still waiting! I will take this matter further even if I have to involve my attorney but someone will attend to this mess! I was in my warranty period and the delay cause of your lazy noncholont staff is not my problem!!!</p>