SHOCKING CUSTOMER SERVICE FROM A BIG FURNITURE BRAND

I visited Bradlows in Sebokeng in December where my mother bought her kitchen unit 3 years ago to enquire about the status of the account and I was told that the account is handed over to MBD. No one could give me any answers to my question including Bradlows headoffice when they put me on the line with the consultant there. I do agree that I did not have answers to the security questions I was asked but my issue is that even after explaining that my mother is suffering from Alzheimer's disease I was still asked to let her enquire herself. I was not given a further solution and but the contact details for MBD which till today I am unable to get through. I have stopped the debit order from my mother's account for MBD not to get their funds until I get clarity on the status of the account. No one has information on what the product bought caused so that atleast I could do a reconciliation myself. I would either Bradlows or MBD to give me a call to resolve this matter at their earliest convenience. They can call me on the number ***.