AM
Alfred M

1 reviews | Active since Sept 2013

06 Oct 2015, 17:42

Settled account but still deducting money

Following being informed from the beginning that they only settle accounts through debit order only. l had to sign up for it as had no option. Surprisingly l received a call from their customer services informing me that what they did was wrong, l had to go to the branch to reverse the issue of which l did not. Due to anger l forced myself to settle the account as quickly as possible following my closer look at their monthly charges.<br> <br> On the 7th of September 2015 l phoned the branch to find out how much was my outstanding amount to settle down the account and l was informed that it was R888.61 and l walked instore to clear the indicated amount. <br> <br> Surprisingly l was shocked as they deducted R327 (though my instalment was R701.79) on the 1st of Oct 2 015 which l dont even know where this was coming from. Angrily l phoned the Admin Manager of Ranburg Bradlows and she was also wondering how that happened. l decided to visit Bradlows Randburg on Friday 2nd of Oct 2 015 to verify and she phoned the accounts department unfortunately the phone was just ringing for several times and l left angrily without any solution up to now no solution. Disgruntled client

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Replies (1)
Morkels and Bradlows
Morkels and Bradlows's reply06 Oct 2015, 17:54
Official
Hello Alfmach,

Thank you for bringing the matter to our attention.

We have escalated the matter for further investigation and will revert with feedback soonest.

Your reference number is ***.

Thanks and kind regards,
Customer Resolution Center